Make Every Journey Count !
Need a ride? We can assist with all needs. Whether it is medical or not, don't hesitate to ask !!
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About Okello"s Accessible Transportation.
I have been in this industry for about a year, Enjoying every moment and every ride completed. Being able to provide Top-tier transportation services to those in need, brings joy not only to the client in need but me personally as Owner and Operator on top of being a driver as well. Nothing is more rewarding than getting the job done and serving the communities all over Pierce and King County, Washington.
Transportation For wheelchairs must be accompanied by a skilled and trained driver to assist those with limited mobility. Drivers will always provide door-to-door services and more depending on the client's needs.
Transportation for those who require little to no assistance getting in and out of the vehicle. Drivers will provide door-to-door services as needed.
We provide bariatric services and wheelchairs for those exceeding standard wheelchair sizes. All vehicles accommodate bariatric client's needs and more.
Commitment /Goals /Safety
We Go The Extra Mile To Accommodate What Is Needed From Us.
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Commitment: We are committed to providing reliable and compassionate non-emergency medical transportation services. Our dedication lies in ensuring the safety, comfort, and timely transport of individuals with medical needs. We strive to deliver a service that not only meets but exceeds the expectations of our clients, fostering trust and peace of mind. Through professionalism, empathy, and efficiency, we pledge to contribute to the well-being of those we serve, recognizing the importance of accessible and high-quality transportation in their healthcare journey.
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Goals:
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Reliable and Timely Service: Ensure that our non-emergency medical transportation service is consistently punctual and reliable, meeting or exceeding scheduled pick-up and drop-off times for clients.
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Enhanced Accessibility Expand our service coverage to reach more individuals in need, ensuring accessibility for a broader range of communities and healthcare facilities.
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Customer Satisfaction: Achieve high levels of customer satisfaction by actively seeking feedback, addressing concerns, and continuously improving our service based on client input.
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Safety and Comfort: Prioritize the safety and comfort of our clients by maintaining a fleet of well-maintained vehicles, employing trained and compassionate drivers, and adhering to all relevant safety standards.
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Community Outreach: Engage in community outreach programs to raise awareness about our non-emergency medical transportation services, ensuring that individuals are aware of and can access our assistance when needed.
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Safety:
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Vehicle Maintenance: Regularly inspect and maintain all vehicles in the fleet to ensure they meet safety standards. This includes routine checks on brakes, tires, lights, and other essential components.
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Driver Training: Conduct thorough training programs for drivers, covering defensive driving techniques, emergency response procedures, and customer service. Ensure that drivers are well-versed in handling medical equipment and assisting passengers with mobility challenges.
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Background Checks: Implement rigorous background checks for all personnel involved in providing non-emergency medical transportation services. This includes drivers, support staff, and anyone with direct access to clients.
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Drug and Alcohol Testing: Enforce a strict policy for drug and alcohol testing for all staff, especially drivers. Regular and random screenings should be conducted to maintain a substance-free work environment.
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Client Verification: Implement protocols to verify the identity of clients before transportation, ensuring that the right individuals are being transported to the correct destinations.
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Specialized Equipment Handling: Train staff on the proper handling of medical equipment, such as wheelchairs and stretchers, to prevent injuries and ensure the safety of both passengers and staff.
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Adherence to Regulations: Stay compliant with all local, state, and federal regulations governing non-emergency medical transportation services. This includes licensing, insurance, and adherence to safety standards.
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